Frequently Asked Questions

Your new home will be professionally inspected and prepared by one of our onsite maintenance associates. Our standard practices include ensuring all areas of your new home are clean and functional.

Yes, we do have on-site maintenance.

Work orders may be submitted online through your Resident Portal.

Maintenance work orders are completed by one of our experienced onsite maintenance team members.

No. You may provide permission for us to enter when you submit your work order through your Resident Portal or by speaking with one of our onsite team members.

The onsite leasing office is able to assist during regular office hours. We do not provide after-hours lock out services.

You may customize your home with non-permanent decorations. Any modifications you make to your home during your residency may incur a charge at the time of move out. Charges are incurred when maintenance is needed to return your home to its original condition at the time of move in.

No, there is not a pet park on-site.

Valencia at Gale Ranch offers a swimming pool, fitness center and resident clubhouse with a kitchen.
For more information, please visit our Amenities page. 

Our pools and decks are open 7 days a week from 8:00 am to 10:00 pm.

Yes, we do offer parking on-site.

Each unit has its own washer and dryer.

Yes, Valencia at Gale Ranch is a pet friendly community.

The pet security deposit is $500.00.

We do not have any weight or breed restrictions on our pets. We allow two pets per apartment at Valencia at Gale Ranch.

Standard appliances in our apartment homes include refrigerator, microwave, dishwasher, electric stove and a washer and dryer.

No, we do not offer furnished apartment homes.

Please speak with your onsite leasing office for a referral to a local furniture rental service.

We do not offer short-term leases at Valencia at Gale Ranch. You may discuss options with our leasing team.

No, leases may be in the name of the individual occupying the home. We do not allow sub-leasing at our communities.

No, we do not offer package concierge services.

Our fitness center is open 24 hours a day, seven days per week.

We provide cardio equipment including treadmills, free weights, bikes, multi-press, leg extension/curl, lat pulldown/mid row in our on-site fitness center.

Our building's quiet hours are 10 pm to 8 am. The communal spaces are open for use from 9 am to 10 pm and the fitness center is open 24/7.

No. We would be pleased to offer in person tours of our community during regular office hours.

Our leasing office is open six days a week, Monday - Saturday from 9:00 am to 5:00 pm. You may walk in or schedule an appointment online via our website.

Our leasing office is open Monday through Friday from 9:00 am to 5:00 pm. You may walk in or schedule an appointment online via our website.

You may apply online by selecting an apartment on our website and creating an applicant portal account. Our Leasing Consultants are available to assist with finding the perfect apartment home. Please visit our website or call (925) 968-9073.

Applications are often approved in 72-hrs. Please carefully review the rental criteria, which is available as part of your application, to avoid any delays in processing your application.

We require a holding deposit of $250 and an application of $60 per application when applying for your new home. You will pay the remaining balance of your security deposit and first month's rent, or a prorated portion, at the time of move in.

Explore our website and determine which apartment home fits your needs best. Our onsite leasing team is available to help answer your questions and support you through the leasing process. It is helpful to be prepared with questions about your new home, the application process and what you need to qualify, and what you need in a community to help you feel at home. We are here to help you every step of the way.

Rent may be paid online through your Resident Portal or directly to the leasing office. We also offer flexible payments through our partnership with Flex. Please speak with your onsite leasing team for additional information.

Yes! Rent may be paid online through your Resident Portal. You may make one time payments or set up recurring payments within the payment portal.

We do not charge additional monthly fees at this time.

Yes, renter's liability insurance is required.

No, utilities are paid separately from your rent.

Please contact Pacific Gas & Electric at (800) 743-5000 to set up gas and electric services.

Xfinity or AT&T is the provider for internet and cable.

Yes, our community offers a resident referral fee. Your on-site leasing office will provide more details.

Valencia at Gale Ranch allows guests up to 14 consecutive days without our prior written consent, no more than twice that many days in any one month and 2 guests per household for the community amenities when present.

We do not offer rental price reductions on longer leases at Valencia at Gale Ranch. You may not pay rent for a year in advance to secure your unit.

You will need to pay another security deposit to transfer from one community to another.

No, we do not allow subletting at our community.

You may elect to pay a lease break fee equal to one month of rent or you will be responsible for the remaining months of rent left on your lease agreement.

Yes, the closest public transportation to Valencia at Gale Ranch is Dublin/Pleasanton Bart Station, which is approximately 4.1 miles away and driving distance is about 17-Minute drive.

Valencia at Gale Ranch is located near the City Center Bishop Ranch, which offers fine eateries, Famers Market, Canyon Lakes Brewery Restaurant and Golf Course, local parks, top rated San Ramon Valley Unified School Districts and nearby San Ramon Transportation.

For more details, please visit our Maps page. 

Valencia at Gale Ranch is in the San Ramon Valley Unified school district

The nearest dog park is located at Windemere Dog Park, 2 miles away from our community.

Yes, the nearest bike trail to Valencia at Gale Ranch are Alamo Creek Trail, Iron Horse Trail, and Tassajara Ridge Trail.

Residents at Valencia at Gale Ranch shop at Shops at Bishop Ranch, City Center Bishop Ranch and Stoneridge Mall. They also frequent City Center Bishop Ranch for an array of restaurants, shopping and for entertainment.

The nearest coffee shop to Valencia at Gale Ranch is Starbuck (inside Safeway) and Peets Coffee which is approximately 4 minutes away.

Our address is 1200 Goldenbay Ave, San Ramon, CA 94582 which is conveniently located near Highway 680 and 580, as well as the Dublin/Pleasanton Bart Station.
For more details, please visit our Maps page. 

The nearest cross street to Valencia at Gale Ranch is Main Branch Rd and Bollinger Canyon Road.